Terms, Conditions, and Agreements

By scheduling and making payments for your sessions, as the Client you also agree to the following terms and conditions to take part in any individual or group coaching program with Heather Dobbin Transformations & Heather Dobbin.

Description of Coaching: Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals. 

By entering into this agreement, I commit to the following points. (Please read and check that you understand & agree to the following):

Showing up as fully as I am able. It is my responsibility to prepare myself and the space around me for a session. I will communicate any distractions that may be present for me to my coach, and work together with her to clear them so that I can focus on my session and get as much out of it as I can. 

Being prepared to communicate honestly and authentically. I understand that my coach and I will do deep work together, and that I am best served by bringing my whole self to the session, and having the courage to meet all parts of myself fully. 

As much as humanly possible, being present and on-time for all sessions. I understand that by sticking to the schedule agreed upon in this agreement, I am creating a strong and safe space to grow. I agree to communicate clearly and in a timely manner when life gets in the way of this, and I understand that keeping track of my session times is my responsibility.

Leaning into discomfort. Change and expansion are joyous and fulfilling, and there are also times when it can be very uncomfortable. I understand that my coach has my back in this process, and that it is up to me to sit with and learn from the discomfort. I understand that because of this, there will be times when I may want to stop. I agree that I will work with my coach to negotiate the best option for me should this situation arise. I understand that coaching is a process with high and low points, and that pausing or stopping may not only be not advisable, it can also be harmful. 

Being open to feedback. It is my coach's job to challenge my thinking, help me shift perspectives, and give me feedback. I agree that this might sometimes be uncomfortable to hear, and that I will do my best to consider her feedback with an open mind/heart. Likewise, it is my responsibility to communicate any feedback I may have about the coaching to my coach in a timely and considerate manner, and I understand that she is open to receiving feedback from me. 

Being responsible for my own progress, growth, and action outside of sessions. I have my coach’s total commitment to my transformation and I understand that for growth to happen, I need to take action outside of sessions. My coach may share tools and activities to help my growth and development, and it is my responsibility to do them as agreed to see progress. If the tools are not working for me for some reason, I agree to make that a point of discussion in my sessions– after all, there is no one-size-fits-all approach!

Release of Information

The Coach engages in training and continuing education pursuing and/or maintaining ICF (International Coach Federation) Credentials. That process requires the names and contact information of all Clients for possible verification by ICF. By signing this agreement, you agree to have only your name, contact information and start and end dates of coaching shared with ICF staff members and/or other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship, no personal notes will be shared.
Please let your coach know if you would like to opt out of this.

Cancellation, Late, and No-Show Policy

Client agrees that it is the Client's responsibility to notify the Coach 24 hours in advance of the scheduled meetings. Client agrees that if a meeting is canceled after that time, the session will be counted as one completed session and no make-up session will be offered. Client agrees that a no-show also counts as one completed session. Client further understands that if a client is late for a session, the session will still end at the scheduled time. In the event of the Client being late without notifying the Coach, the Coach agrees to wait for 15 minutes before considering that session a no-show. 

Refunds

The refund policy in effect for the term of this Agreement is as follows: the Coach agrees to consider any cases the Client should make for the case of a refund, but maintains sole discretion for whether that refund shall be granted.

Legal Details 

1) Coach-Client Relationship 

A. Coach agrees to maintain the ethics and standards of behavior established by the International Coach Federation “(ICF)” (Coachfederation.org/ethics). It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behavior. 

B. Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

C. Client further acknowledges that he/she/they may terminate or discontinue the coaching relationship at any time. 

D. Client acknowledges that coaching is a comprehensive process that may involve different areas of his, her or their life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility. 

E. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

2) Procedure 

The time of the coaching meetings will be determined by Coach and Client based on a mutually agreed upon time, which the Client shall reserve using the Calendly calendar link provided by the Coach. Should technical difficulties arise, the Coach will notify the Client within 10 minutes of the scheduled start time, and provide guidance as to any changes of platform or need to reschedule. 

3) Confidentiality 

This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his, her, or their continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner. 

4) Termination 

Either the Client or the Coach may terminate this Agreement at any time with 2 weeks written notice. Client agrees to compensate the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship. Coach does not guarantee refunds for services rendered.

5) Limited Liability 

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

6) Dispute Resolution 

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.

7) Severability

 If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

8) Waiver 

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.